π¨ A hotel is a place that offers paid lodging for overnight stays, providing various amenities beyond just a room.
π½οΈ Hotels offer services like restaurants, swimming pools, gyms, spas, and event spaces, all of which require payment.
ποΈ There are two main categories of hotel departments: core departments and supportive departments.
π₯ Front Office: Welcomes guests, manages check-ins/outs, and handles billing.
π§Ή Housekeeping: Responsible for cleaning, maintenance, and laundry services.
π³ Food and Beverage Production: Prepares meals for various hotel dining areas.
π½οΈ Food and Beverage Service: Serves food and drinks in restaurants, bars, and room service.
π₯ Human Resource Department: Manages hiring, training, and employee relations.
π° Accounting and Finance: Tracks all financial transactions and manages budgets.
π Purchasing, Receiving and Store: Handles procurement and storage of supplies.
π Sales and Marketing: Generates business and promotes hotel services.
π Security: Ensures safety for guests and staff through various measures.
π§ Engineering and Maintenance Department: Maintains hotel equipment and facilities.
π» Information Technology (IT): Manages the hotelβs technological infrastructure.
π This summarizes the key departments in a hotel, highlighting their roles and responsibilities.