Humanizing Healthcare Discussion
🎵 Welcome to Humanizing Healthcare powered by Fidelum Health and Planteer. Our host is Chris Malone, founder of Fidelum Health and author of The Human Brand.
👋 Chris Malone introduces Michael Giuliano, president of Planteer, a global not-for-profit organization dedicated to humanizing healthcare through person-centered care. The 25th Annual Planteer Global Person-Centered Care Forum will be held in New Orleans from October 6th to 9th, 2024.
🎤 Chris welcomes Steve Helman, CEO of Feedback Now, which provides real-time data analytics to improve patient experiences. Steve introduces Dr. Patrick McGill, Executive Vice President and Chief Transformation Officer at Community Health Network.
🏥 Dr. McGill discusses his journey from wanting to be a pilot to becoming a family medicine physician and eventually a Chief Transformation Officer. He emphasizes the importance of transforming healthcare to improve patient experiences and outcomes.
💡 Community Health Network is a midsize integrated health system in Indianapolis, focusing on various services including primary care, oncology, and behavioral health. Dr. McGill's role involves driving innovation and efficiency in care delivery.
🔍 Dr. McGill highlights recent technology initiatives, including partnerships with Microsoft and Qualtrics, aimed at enhancing patient experiences through personalized care.
🤝 He stresses the importance of relationships in healthcare, noting that strong connections between patients and clinicians lead to better outcomes and satisfaction for both parties.
📈 Community Health Network has successfully implemented ambient documentation technology, allowing clinicians to focus more on patient care rather than administrative tasks.
🌍 Dr. McGill discusses the significance of health equity and the need to understand diverse patient backgrounds to provide personalized care.
📊 He shares insights on value-based care and how engaging patients in their care journey is crucial for success in this model.
💬 Dr. McGill advises healthcare leaders to focus on the foundational aspects of care that remain constant, such as human relationships, while adapting to technological changes.
📅 For more updates, follow Dr. McGill on LinkedIn to stay informed about Community Health Network's initiatives and innovations.
🎉 Thank you for joining us today! Stay tuned for our next discussion with Rick Evans, Chief Experience Officer at New York Presbyterian Health.