🌟 Call Center Role Play for Hotel Reservations

📞 Sample Call:

Hi, thank you for calling Mary Hotel. This is Anna, how may I help you?

🗓️ Reservation Request:

I'd like to make a reservation for the third week of July. Do you have any vacancies?

✅ Availability:

Yes, we have several rooms available for that weekend. What is the exact date of your arrival?

🏨 Stay Details:

Saturday, 18th of July, for 2 nights, for 2 people. Room preference: double bed with an ocean view.

💵 Room Rate:

The rate is $590 per night.

📝 Reservation Name:

Please put Roxanne Roberts on the reservation.

📞 Contact Information:

Best callback number: 123-456-7891. Email: roxanne.roberts@outlook.com.

💳 Payment Details:

Credit card type: Visa. Card number: 4444 5555 5555 1234. Name on card: Roxanne Jay Roberts. Expiration: 12/22. CVV: 123.

❓ Cancellation Policy:

The room is refundable at any time.

✅ Reservation Confirmation:

Your reservation is made for 18th of July, with a double bed and ocean view. Check-in is at 2 PM. Breakfast and dinner are included.

📧 Confirmation Email:

Details will be sent to your email, including the reservation number.

🙌 Closing:

Is there anything else I can assist you with? Thank you for choosing Mary Hotel!