🏨 Learn Hotel Management Online Fast!

📚 Today, you will learn about:

• Hotel Industry Segmentation
• Organizational Structure
• Professional Hotel Terminology

🏖️ Hotel Industry Segmentation:

• Hotels: Provide short-term accommodation and additional services like food and beverage.
• Resorts: Located in tourism destinations, offering various types (e.g., beach, spa, ski).
• Hostels: Shared accommodations for budget travelers.
• Bed and Breakfasts: Small establishments offering overnight stays and breakfast.
• Furnished Apartments: Long-stay accommodations with private kitchens.
• Timeshare: Shared ownership of a property for specific time periods.

🏢 Organizational Structure of a Hotel:

• Hotel Owner: Usually hires a management company.
• General Manager: Oversees entire hotel performance.
• Operations Manager: Manages daily operations.
• Departments:
  • Front-of-the-House: Direct guest contact (e.g., front office, food and beverage).
  • Back-of-the-House: Support services (e.g., accounting, human resources).

📊 Key Hotel Departments:

• Front Office: Key revenue department.
• Food and Beverage: Includes restaurants, bars, and room service.
• Housekeeping: Maintains cleanliness and prepares guest rooms.
• Sales and Marketing: Responsible for financial performance and visibility.
• Accounting: Tracks all transactions and financial data.
• Human Resources: Manages employee recruitment and training.
• Engineering: Maintains hotel facilities and equipment.
• Security: Protects guests and property.

📈 Hotel Terminology:

• ADR: Average Daily Rate, a key performance indicator.
• BAR: Best Available Rate, lowest rate for booking.
• CRS: Central Reservation System for managing hotel information.
• Occupancy Rate: Percentage of rooms sold.
• OTA: Online Travel Agencies for booking services.
• PMS: Property Management System for front office functions.
• RevPAR: Revenue Per Available Room, a profitability metric.
• SOP: Standard Operating Procedures for consistent service delivery.

🎓 Join My Hotel Management Course!

📅 Learn in detail about hotel operations, key departments, and professional terminology. Quizzes and additional lectures included!