🏨 Bruce Jordan, the "MJ of hotels," discusses hotel reservations and how to increase revenue.
📞 Training is essential for both call center staff and front desk personnel. Proper training can significantly impact revenue.
💰 When quoting rates, always provide a range (e.g., $150 to $250) instead of a definitive number. This approach keeps guests interested and allows for upselling.
🛏️ Avoid disclosing immediate inventory. Instead of saying you have one standard room available, focus on promoting upgraded rooms to maximize sales potential.
🌟 Guests are willing to spend more for experiences that make them happy. Your role is to ensure they enjoy their stay, not to compete on price.
📚 For more tips, check out the Hotel Revenue Bible, a comprehensive guide to boosting hotel revenue.
📈 Remember, the goal is to increase revenues and enhance guest experiences!