🎵 Sunny Gun is a hospitality veteran with 30 years of experience. He started as a receptionist and quickly became a duty manager within 12 months. He holds an MBA from European University, Geneva.

🏨 Currently, he is the General Manager of Swiss Garden Hotel and Residences in Genting Highlands. Sunny emphasizes the importance of training and development, being a certified trainer with local and international bodies.

🛏️ In the rooms department, an experienced housekeeper cleans an average of 14 rooms per day, with 30 minutes allocated per room. For larger suites, it can take up to 40 minutes.

🔍 To maintain standards, Sunny conducts inspections and engages with staff to identify areas for improvement. He believes that experience is crucial in managing the housekeeping team.

💰 A good departmental profit for the rooms division is around 70%, with the potential to reach 88-90% during peak times. Major expenses include payroll (ideally 20% of revenue) and cleaning supplies (around 10-15%).

⚡ Utilities for an occupied room typically cost around 20 ringgit for water and electricity. Sunny notes that resorts can save on electricity due to cooler climates.

😊 Sunny enjoys the dynamic nature of the hospitality industry and has a passion for engaging with guests and mentoring juniors. He reflects on his 30 years in the industry with fondness.

🌴 He shares a memorable experience involving coconuts on a previous island project, highlighting the unique charm of the hospitality industry.

🙏 Thank you, Sunny, for sharing your insights and experiences with us!