👋 Welcome to Hotel Revenue Magic! Today, we discuss three types of front desk employees you should avoid hiring.

😟 1. Low Self-Esteem: Avoid hiring individuals with extreme low self-esteem. They often give out excessive refunds and credits to feel better about themselves, which can lead to financial losses for the hotel.

💰 2. Employees Who Don't Want to Sell: Stay away from front desk agents who are unwilling to upsell or promote room upgrades. They can cost the hotel significant revenue by not recognizing guests' needs for better accommodations.

😡 3. Angry Employees with Bad Attitudes: It's crucial to avoid hiring individuals with a negative demeanor. They set a poor example for the team and can create a negative experience for guests.

📝 Hiring Tips: When hiring, ask candidates about their self-perception and past experiences. Sometimes, those with no experience can be trained effectively without bad habits from previous jobs.

💬 Share Your Thoughts: Leave comments about your hiring practices for front desk agents below!