🎶 Welcome to IBB International! This is our virtual learning classroom, providing an encouraging and accessible learning experience anytime, anywhere.
🧳 Today, we will discuss providing bellboy or porter services, focusing on two key elements:
📋 For accepting guests upon arrival, there are 5 performance criteria to consider:
🚪 For assisting guests upon departure, focus on 3 performance criteria:
👗 Grooming Standards: Students must adhere to grooming standards, including:
👋 When greeting guests, the bellboy should say: "Hello, good morning! Welcome to our hotel."
🍹 The bellboy prepares a welcome drink and tags the luggage for guests.
🏨 The bellboy explains room facilities, including:
💼 Upon check-out, guests should double-check their belongings and settle their bills.
👋 Thank you for watching! Practice the performance criteria discussed and see you in the next video!