Youtube Video

Summary published at 10/18/2024

🎶 Welcome to IBB International! This is our virtual learning classroom, providing an encouraging and accessible learning experience anytime, anywhere.

🧳 Today, we will discuss providing bellboy or porter services, focusing on two key elements:

  • Accepting guests upon arrival
  • Assisting guests upon departure

📋 For accepting guests upon arrival, there are 5 performance criteria to consider:

  1. Prepare for guest arrival.
  2. Check for special guest requests (e.g., VIPs).
  3. Assist guests upon arrival.
  4. Escort guests to their room and explain hotel facilities.
  5. Follow standard operational procedures for handling luggage.

🚪 For assisting guests upon departure, focus on 3 performance criteria:

  1. React to guest calls for assistance with luggage.
  2. Collect luggage from the room to the lobby.
  3. Find luggage storage facilities for in-house guests.

👗 Grooming Standards: Students must adhere to grooming standards, including:

  • Women: Braided hair, clean uniform, name tag.
  • Men: Short hair, no mustache or beard, polished shoes.

👋 When greeting guests, the bellboy should say: "Hello, good morning! Welcome to our hotel."

🍹 The bellboy prepares a welcome drink and tags the luggage for guests.

🏨 The bellboy explains room facilities, including:

  • Water heater and coffee supplies.
  • Mini bar and TV with international access.
  • Safety box for valuables.
  • Bathroom amenities with hot and cold water.

💼 Upon check-out, guests should double-check their belongings and settle their bills.

👋 Thank you for watching! Practice the performance criteria discussed and see you in the next video!

Download our Chrome extension for Youtube summaries