👋 Hotel Manager Interview Questions

1. Performance Indicators

📊 What is the best indicator if a hotel is doing well?
A good hotel runs good numbers. Highlight your experience with performance reports and your ability to identify hotel performance. High occupancy rate and good average rate per room are key indicators of success.

2. First Position in Hotel Industry

💼 What was your first position in the hotel industry?
Share your background and how you progressed in your career. For example, starting as a front desk clerk and moving up to assistant general manager demonstrates growth and passion for the industry.

3. Leadership Style

👥 How do you lead and set the tone for employees?
Discuss your leadership style and motivation techniques. Emphasize treating people fairly but firmly and adapting your approach to different staff members.

4. Handling Overbooked Situations

🏨 How would you handle an overbooked hotel situation?
Reassure the hiring manager of your problem-solving skills. Offer to find another room at a different hotel, pay for it, and personally inform the guest of the situation.

5. Emergency Situations